Terms and Conditions
Terms & Conditions — Confectionery World
Welcome to Confectionery World. These Terms & Conditions (“Terms”) govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.
1. About Confectionery World
Confectionery World Brisbane, Queensland, Australia
We operate an online retail store specialising in confectionery, snacks, and related products.
2. Acceptance of Terms
By using our website or placing an order, you confirm that:
➤ You are at least 18 years old, or have permission from a parent or guardian
➤ You have read and understood these Terms
➤ You agree to comply with all applicable Australian laws
We may update these Terms at any time. Continued use of our website means you accept the updated Terms.
3. Website Use and Conduct
You agree not to:
➤ Provide false or misleading information
➤ Interfere with the website’s functionality or security
➤ Use bots, scrapers, or automated tools without permission
➤ Attempt to access restricted areas or systems
➤ Engage in fraudulent or unlawful activity
We may refuse service, cancel orders, orestrict access if misuse is detected.
4. Product Information and Availability
We aim to provide accurate product descriptions, images, ingredients, and nutritional information. However:
➤ Packaging, ingredients, and appearance may change without notice
➤ Colours may vary due to screen differences
➤ Imported items may include foreign‑language packaging
➤ Stock levels may fluctuate and availability is not guaranteed
If a product becomes unavailable after purchase, we will contact you to arrange a refund, replacement, or store credit.
5. Pricing, Taxes and Payment
➤ All prices are in Australian Dollars (AUD)
➤ Prices include GST where applicable
➤ Payment methods include Visa, Mastercard, PayPal, Afterpay, and others displayed at checkout
➤ Orders are confirmed only after successful payment authorisation
We may correct pricing errors at any time. If an error affects your order, we will contact you before processing.
6. Shipping, Delivery and Risk
Orders are dispatched from Brisbane using Australia Post and trusted courier partners.
Delivery Timeframes
Delivery estimates are a guide only. Delays may occur due to:
➤ Carrier issues
➤ Weather conditions
➤ Peak periods
➤ Remote locations
Risk of Loss
Risk transfers to you once the parcel is handed to the carrier.
Incorrect Addresses
➤ You are responsible for providing accurate shipping details
➤ We are not liable for delays or losses caused by incorrect addresses
Full details are available in our Shipping Policy.
7. Heat‑Sensitive Products and Warm Weather
Many confectionery items are heat‑sensitive. While we package orders with care:
➤ We cannot guarantee products will not melt during transit
➤ Refunds or replacements are not provided for heat‑related damage
➤ Customers in warmer climates (NT, WA) should consider express shipping
By placing an order, you acknowledge this risk.
8. Returns, Refunds and Consumer Guarantees
We comply with the Australian Consumer Law (ACL).
You are entitled to a refund or replacement if a product is:
➤ Faulty
➤ Incorrect
➤ Not as described
We do not accept returns for:
➤ Change of mind
➤ Taste preferences
➤ Heat damage
➤ Items opened or partially consumed
➤ Clearance or short‑dated stock
Reporting an Issue
➤ Issues must be reported within 48 hours of delivery
➤ Supporting photos are required for assessment
Full details are available in our Returns & Refunds Policy.
9. Order Cancellations and Modifications
➤ Orders may be cancelled before dispatch, only if enough time is available to locate and cancel order before pickup
➤ Once shipped, cancellations or changes are not possible
If an item is out of stock or cannot be fulfilled, we will offer:
➤ A refund
➤ A replacement
➤ Store credit
10. Allergens, Ingredients and Dietary Information
We provide ingredient and allergen information where available. However:
➤ Manufacturers may change ingredients without notice
➤ Cross‑contamination may occur during production
➤ Imported products may not follow Australian labelling standards
Customers with allergies should contact us before purchasing. We are not liable for reactions caused by undisclosed or changed ingredients.
11. Intellectual Property
All website content — including text, images, graphics, logos, and product descriptions — is owned by Confectionery World or used under licence.
You may not:
➤ Copy
➤ Reproduce
➤ Modify
➤ Distribute
➤ Publish
any content without written permission.
12. Limitation of Liability
To the fullest extent permitted by law, Confectionery World is not liable for:
➤ Losses caused by shipping delays
➤ Melted or heat‑damaged products
➤ Incorrect address details provided by the customer
➤ Misuse of products ➤ Loss of profit, revenue, or data
➤ Website downtime or technical issues
Your rights under the Australian Consumer Law remain unaffected.
13. Privacy and Data Handling
Your personal information is handled in accordance with our Privacy Policy, which outlines:
➤ What data we collect
➤ How it is used
➤ How it is stored
➤ Your rights under Australian law
By using our website, you consent to our data practices.
14. Third‑Party Services and Links
Our website may contain links to third‑party websites or use third‑party services such as payment processors and analytics tools.
We are not responsible for:
➤ Their content
➤ Their privacy practices
➤ Their terms of use
Use of third‑party services is at your own risk.
15. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes will be handled by the courts of Queensland.
16. Contact Us
If you have questions about these Terms & Conditions, please contact:
Confectionery World Brisbane, QLD, Australia Email: support@confectioneryworld.com.au