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Privacy Policy

Privacy Policy — Confectionery World

Confectionery World (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We collect information to provide you with a smooth and reliable shopping experience. This may include:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Order & Payment Information

  • Order details

  • Payment method (processed securely by third‑party payment providers — we do not store credit card numbers)

Website & Device Information

  • IP address

  • Browser type

  • Pages visited

  • Cookies and analytics data

Optional Information

  • Account login details (if you create an account)

  • Communication preferences

  • Product reviews or feedback

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide order updates and customer support

  • Improve our website, products, and services

  • Personalise your shopping experience

  • Send marketing emails (only if you opt in)

  • Prevent fraud and maintain website security

3. Cookies & Tracking Technologies

We use cookies to:

  • Keep your cart active

  • Remember your preferences

  • Analyse website traffic

  • Improve performance and user experience

You can disable cookies in your browser settings, but some features may not work correctly.

4. Sharing Your Information

We only share your information with trusted third parties when necessary:

  • Payment processors (e.g., PayPal, Stripe)

  • Shipping carriers (e.g., Australia Post, couriers)

  • Website hosting and analytics providers

We do not sell or rent your personal information to any third party.

5. Data Storage & Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access, including:

  • Encrypted payment processing

  • Secure servers and firewalls

  • Access controls and authentication

However, no online system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights (Australia)

Under the Australian Privacy Act 1988, you have the right to:

  • Access your personal information

  • Request corrections

  • Opt out of marketing communications

  • Request deletion of your data (where legally permitted)

To make a request, contact us at support@confectioneryworld.com.au.

7. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe this has occurred, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Confectionery World Brisbane, QLD, Australia Email: support@confectioneryworld.com.au