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Returns

Consumer guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Confectionery World Pty Ltd. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.

Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you.

Returns Policy for retail and trade customers:

1. Refunds for faulty or incorrect items

1.1 If we send you the incorrect product.

If the product we have sent to you is completely incorrect and not a close substitute, we will either (A) Refund you for the value of the originally ordered item, or (B) send you a replacement depending on which option you would prefer.

1.2 If we send you a faulty product.

If a product is shipped to you in faulty condition. We will either (A) Refund you for the value of the good, or (B) Send you a replacement depending on which option you would prefer.

2. Damaged during shipment

If you're parcel is damaged during shipping, we ask that you don't sign with the courier and contact our customer service team on 1800 30 25 40 as soon as possible. The customer service team will either (A) Refund you for the value of the good, or (B) Send you a replacement depending on which option you would prefer.

2.1 Fastway Courier - Free Insurance - return to sender policy
 
If your parcel is sent with Fastway Couriers and you receive goods that are damaged as a result of mishandling by the Fastway Couriers, we ask that you don't sign for acceptance from the courier. The insurance provided by Fastway, will cover your order being fully replaced or refunded depending on which option you would prefer.
 
2.2 Fastway Couriers - ATL policy
 
If you request 'Authority To Leave' then all responsibility of Confectionery World Pty Ltd for damages or lost parcels will be voided. 
 

Returns time frames

1. Non perishable items can be exchanged within 30 days.

2. Perishable products that have not been opened and are in saleable condition, can be exchanged for up to 30 days.

3. Damaged products, or products not in saleable condition, can not be returned.

Returns procedure

To make a claim, the item(s) must be returned to Confectionery World Pty Ltd. 

If items are to be shipped to returns department, please address it to:

Confectionery World Pty Ltd

4 Jacaranda Rd

Capalaba Qld 4157

PH: 1800302540

All returns and exchange enquiries are dealt within 30 days.

All refunds will be returned via the payment method that was originally used to purchase the goods.

Sale or On Special Products

No exchange or refund will be given for sale or on-special products. If a product is exchanged the cost of shipping is paid by the customer.